Every claims and legal team runs on the same administrative work: getting records ordered, then keeping track of where each order is. Our clients have told us this slows them down, so we've been rebuilding the Compex Client Portal around what gets in their way. Two of those changes are now live.
A rebuilt order form
Placing an order used to mean working across tabs and filling in fields that didn't apply to the order in front of you. The redesigned form puts the whole request on a single page and asks only for what your order type actually needs. It also flags a missing or incorrect entry before you submit, so fewer orders stall in processing or come back for a fix. The result is less time spent ordering, and less rework waiting on the other side.
Order status, already answered
Knowing where an order stands used to mean scrolling a long activity history or calling in for a translation. Now a short, plain-language summary reads out what has happened, where the order stands, and what it means, drawn from the full history and waiting the moment you open the order. Update the attorney, the adjuster, or your own client without reconstructing the story first. The detailed record stays available for when you need the context behind it.
More on the way
This is just one part of our broader Client Portal modernization initiative. As clients keep telling us what slows them down, we keep building the portal around it. Expect to see additional enhancements in the upcoming months.
Compex clients can see both updates now by logging in. If you're not working with us yet and want a look at what the experience is like, we’d love to show you.
