Less phone tag. More control.
Records custodians are an essential part of the retrieval process.
That’s why Compex has invested in technology and processes designed to make responding to our requests easier for the providers and facilities we work with.
When you enroll in Compex digital communications, Ivy gives you secure links delivered by email, so you can respond to requests, provide updates and submit records on your schedule, without routine phone follow-up.
Digital
Work with Ivy and respond electronically through secure links delivered directly to you.
Flexible
Provide updates and information when it works for your schedule.
Secure
Upload records and communicate through a protected digital process.
Supported
Our team is still available when a request requires additional assistance.
We’ll give you room to do your job.
Once you’re enrolled in Compex’s digital program, Ivy handles routine communications through secure email links so you can manage requests without routine status calls. Respond when it fits into your workflow rather than interrupting your day to take another status call.
Compex will follow up only if we have not received the records, a Certificate of No Records or an extension request within 30 days of the original request.
And when something does require a conversation, the Compex team is still here to help.
Enroll NowBetter relationships create a better retrieval process.
Fast, reliable record retrieval depends on strong relationships with the providers and facilities responsible for maintaining those records.
Through decades of working with custodians nationwide, Compex has developed extensive knowledge of healthcare facilities and their record-request processes and preferences.
That knowledge helps us send better requests, communicate more effectively and reduce unnecessary friction for everyone involved.
Contact us
Take the first step today and enroll! It’s easy! Contact us to go digital!
Don’t forget to check out our flyer and video as well:
