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Medical records intelligence is here.

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Record Retrieval

The records you need.
Without the runaround.

For more than 50 years, Compex has helped claims and legal teams take the complexity out of record retrieval. Nationwide reach, deep records expertise and technology-enabled workflows make it easier to request, track and receive the records you need, securely and efficiently.

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Record retrieval, without the burden

Let us do the chasing.

Retrieving records can mean navigating different providers, jurisdictions, requirements and timelines, then following up until the right records arrive. Compex manages the process from request through delivery, helping reduce administrative burden while giving your team greater visibility along the way.

A claims professional submitting a records request at a laptop

Request

Submit requests through an intuitive client experience designed to make ordering easy.

Reviewer checking imaging and record detail on screen

Retrieve

Compex manages document preparation, provider outreach, follow-up and retrieval.

Two colleagues reviewing record status on a laptop

Verify

Records are reviewed through established quality-assurance processes before delivery.

A claims team working across an open office

Deliver

Receive records electronically according to your organization's preferences and workflow.

Built for complexity

Nationwide reach. Local know-how.

Record retrieval requirements can vary by provider, jurisdiction and request type. With nationwide coverage and more than five decades of experience, Compex brings the knowledge and infrastructure to navigate those differences at scale.

50 States

Nationwide record retrieval coverage

50+ Years

Deep records expertise

One Workflow

From request through delivery

More than medical records

One partner for the records behind the case.

Compex can retrieve a broad range of records needed across claims and litigation.

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Medical records
Billing records
X-rays & diagnostic images
Workers' compensation records
Insurance records
Employment records
Accident records
School records
Other case-related records
Technology that keeps you connected

Visibility without
the follow-up.

One place to request, track and receive records.

The Compex Client Portal gives your team one place to request, track and receive records while Compex manages the work behind the scenes.

Explore the Client Portal

Order

Submit and manage requests.

Track

See where requests stand.

Receive

Access completed records electronically.

Built around your workflow

Record retrieval should work the way
your organization works.

From individual matters to high-volume programs, Compex can support different service requirements, billing arrangements and workflow preferences.

Flexible workflows

Support organizational and program-specific requirements.

Direct billing

Where permitted, bill participating carriers according to established arrangements.

Dedicated support

Experienced client service teams help keep requests moving.

Scalable operations

Support individual requests or significant record volume.

From records to understanding

Retrieval is only the beginning.

Once the records arrive, the next challenge is understanding what’s inside them.

Asabell
Asabell™ AI Summaries

From pages of complex medical information to clearer, actionable insight.

Asabell™ brings intelligence to the medical record, helping claims and legal teams understand what’s inside the file.

It organizes medical information into an AI-assisted summary with evidence citations to supporting medical records, helping teams review information faster and focus on what matters.

Meet Asabell
Security & compliance

Sensitive records deserve serious protection.

Record retrieval involves sensitive medical and personal information. Compex combines established security and compliance practices with technology designed for requesting, handling and delivering medical records securely.

HIPAA compliant
SOC 2 Type II
Encrypted data
Secure delivery
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FAQs

Questions, answered.

Can Compex retrieve records nationwide? –

Yes. Compex provides record retrieval services across all 50 states and brings decades of experience navigating differing state, local and provider requirements.

Can Compex support high-volume record retrieval? +
Does Compex offer rush requests? +
Can Compex direct bill insurance carriers? +

Get the records. Get on with the case.

Let Compex handle the complexity of record retrieval so your team can stay focused on the work that comes next.

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