Nationwide Record Retrieval
A nationwide record retrieval firm with nearly 50 years of experience, Compex provides broad geographic reach, industry-leading technology, and best-in-class client service.
Stop wasting time and money chasing records
Obtaining records from healthcare providers on a timely basis often requires tedious phone calls, emails, faxes, and follow up, creating a burden for you and wasting valuable time you’ll never get back.
![Stop wasting time and money chasing records](https://www.compexlegal.com/hubfs/5d801143ceb89eea46758173_record-retrieval@1.5x.jpg)
Cost-effective, hassle-free record retrieval
Our best-in-class process allows us to provide timely records in a variety of formats. A disciplined approach ensures orderly progression from order acceptance, legal document preparation, service of legal documents and location follow-up, to electronic capture and delivery.
![Cost-effective hassle-free record retrieval](https://www.compexlegal.com/hubfs/5d8011b907531355da0d32bf_hassle-free@1.5x.jpg)
Powered by an intuitive, easy-to-use client portal
Every aspect of requesting and receiving records is faster and easier, powered by sophisticated processes, powerful technologies, and customizable preferences, all accessible via a simple user interface.
![Powered by an intuitive easy-to-use client portal](https://www.compexlegal.com/hubfs/5d800f6a6a2ce70be1b8bedd_rr-ipad.jpg)
Serving clients nationwide
Compex provides services in all 50 states, delivered by offices nationwide. Nearly 50 years of experience gives us deep domain expertise in each state’s requirements. And a nationwide database of healthcare providers, with proprietary data such as the best time of day to call, gives us industry-leading cycle time to obtain records.
![Nationwide coverage map showing Compex offices](https://www.compexlegal.com/hubfs/5d800fca6a2ce73ebfb8ca60_map3@2x.png)
Our proprietary process delivers records efficiently
Compex’s end-to-end process removes roadblocks and improves productivity. Harnessing economies of scale, we process record requests faster and provide valuable add-on services for a fraction of the cost of internal operations.
![Order Entry & Perfection](https://www.compexlegal.com/hubfs/5d80fb4e329a007000713cf5_records.jpg)
Order Entry & Perfection
Orders are entered and then reviewed for accuracy by a specialist
![Facilities Scheduling](https://www.compexlegal.com/hubfs/5d801e8db8b5ea61d58b26b6_scheduling.jpg)
Facilities Scheduling
Standard processes ensure compliance and timely processing
![Routing & Field Ops](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d801e9b4f6ce593b9da6505_car.jpg)
Routing & Field Ops
Legal documents are captured; on-site service is performed by field teams
![Quality Assurance](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d801ea8ddf528fe37cc4d8c_QA.jpg)
Quality Assurance
Records are assessed for quality and any issues are resolved expediently
![Delivery & Billing](https://www.compexlegal.com/hubfs/5d801ebc0cc27355c73685be_flags.jpg)
Delivery & Billing
Orders are finalized and invoiced according to client preferences
Responsive service from our dedicated support team
Our prompt and service-oriented support team brings deep domain knowledge, the highest level of honesty and integrity, and a genuine commitment to making your record retrieval efforts successful.
![Responsive service from our dedicated support team](https://www.compexlegal.com/hubfs/5d8013d11da09c1529ef3052_support-team@1.5x.jpg)
What makes Compex different?
![TruRetrieve is the Compex proprietary web-based system](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d8017cfbc2feac332f57e32_portal.jpg)
TruRetrieve
Our proprietary, HIPAA compliant, encrypted, web-based system
![Location Database](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d8017e14f6ce569c0da41f5_location.jpg)
Location Database
Instantly calculates turnaround time for thousands of providers nationwide
![Research Tools](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d8019582580d2e61c037a55_tools.jpg)
Research Tools
Access to tools utilized to locate providers nationwide, backed by a powerful database
![Leading Performance](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d801968b8b5ea33018afef7_stopwatch.jpg)
Leading Performance
Best on-time performance among all nationwide record retrieval vendors
![Customized Preferences](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d801972799fb2624775ac35_customize.jpg)
Customized Preferences
Service features, management reports, delivery settings, and flexible billing options
![Next Record Retrieval Ordering Platform](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d80197dddf528302acc3412_next.jpg)
Next Platform
Industry-leading investment in workflow technology & efficiency
“Compex is a professional and efficient company. They go the extra mile for us consistently: whether it’s a rush records request at a strange location or quickly answering inquiries about legal issues involving record production, Compex is always willing to help.”
![Dean is an attorney with Valencia Wilberding and Tompkins](https://www.compexlegal.com/hubfs/Compex_Legal_Services_January2023/Images/5d8017012580d279c903686a_headshot-dean.jpg)
Dean T.
Attorney, Valencia Wilberding & Tompkins