Better medical record workflows.
Better informed claims decisions.
Medical records touch nearly every stage of the claims process. Getting them shouldn't slow your team down, and understanding what's inside them shouldn't require hours of manual review.
Compex combines nationwide medical record retrieval, deep records expertise and intelligent technology to help carriers reduce administrative burden, improve adjuster productivity and get the information needed to move claims forward.
Make the medical record one less thing your adjusters have to chase.
Adjusters already have enough competing for their attention. Compex takes on the administrative work surrounding medical records, from retrieving records and identifying additional treatment sources to helping teams understand complex medical information.
For adjusters, that means less time requesting records, following up with providers and manually navigating lengthy files. For claims leaders, it creates a more consistent, scalable approach to managing medical record workflows across teams and programs.
The result: less administrative work, greater visibility and more time for claims professionals to focus on evaluating and resolving claims.
One connected medical record workflow.
Compex supports the medical record throughout the claim, helping your team get the information, understand it and support what happens next.
Record Retrieval
Secure, nationwide retrieval backed by more than 50 years of medical records expertise.
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Medical Canvassing
Identify additional providers and treatment history that may add important context to the claim.
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Social Media Canvassing
Add relevant publicly available digital information to the other evidence your team is evaluating.
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Asabell™
Turn complex medical records into clearer, actionable information so claims teams can review information faster and focus on the details that matter.
IME Interface
Simplify delivery of medical records and diagnostic images to independent medical examination providers.
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Court Reporting
Access nationwide court reporting and deposition support when claims move into litigation.
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Find the right solution for your claims teams
See how Compex supports carriers across the full medical record workflow, from retrieval through review.
Explore Compex Solutions →Already on your panel? Put Compex to work.
For many carriers, Compex is already an approved, preferred or contracted record retrieval partner. That means your organization may already have established pricing, workflows and service arrangements in place, even if every adjuster isn't using them today.
If Compex is already available to your claims team, expanding usage can be one of the simplest ways to reduce the administrative burden around medical records without introducing another vendor or workflow.
Enterprise relationships require more than a vendor.
Compex has decades of experience supporting national and regional insurance organizations with established service requirements and complex claims operations.
From customized workflows and reporting to flexible billing arrangements, dedicated support and nationwide retrieval capabilities, Compex can adapt to the needs of individual claims groups or broader enterprise programs.
The goal is the same: create a consistent medical record workflow that can scale with your organization.
Experience across complex claims.
General Liability
Retrieve and understand the medical information needed to evaluate injuries, treatment and damages.
Explore →Vehicle & Bodily Injury
Manage the records and medical information surrounding auto and bodily injury claims.
Explore →Workers' Compensation
Obtain the treatment history and documentation needed throughout the workers' compensation claim.
Explore →Medical Malpractice
Navigate complex medical documentation across providers, facilities and extensive treatment histories.
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Medical records are what we do.
Compex has spent more than 50 years navigating the complexity surrounding medical records.
Today, that experience comes together with nationwide operations, technology and medical records intelligence to help carriers manage the record more effectively throughout the claim lifecycle.
Built for sensitive information.
Claims organizations need confidence in how medical information is handled. Compex combines established security and compliance practices with technology designed for sensitive medical information and enterprise claims workflows.
“Compex does a nice job. Their services are an immense timesaver, they're quick to respond to requests, and their processes seem very efficient, which helps to move cases forward timelier.”
— Claim Manager, Major Insurance Carrier
Questions, answered.
Yes. Compex supports national, regional and local insurance carriers and has experience operating within established carrier agreements and service requirements.
Yes. Compex can support medical record workflows across carrier claims teams and the law firms handling matters on their behalf, depending on the carrier's established program.
Yes. Compex has experience supporting large insurance organizations with established workflows, service expectations, reporting needs and significant record volumes.
Your claims team may be able to begin using Compex within an existing carrier relationship. Contact Compex to confirm your organization's current program, access and ordering process.
Make medical records easier on your claims team.
From retrieving the records to understanding what's inside them, Compex helps claims organizations reduce administrative burden and keep claims moving.