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Medical records intelligence is here.

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Third-Party Administrators

One medical record workflow. Across every client you serve.

Managing claims for multiple clients means managing different requirements, workflows and expectations, often at significant volume.

Compex gives TPAs a scalable way to retrieve medical records, uncover additional information and make complex medical files easier to understand, while supporting the consistency and responsiveness your clients expect.

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Built for the complexity of TPA operations

Different clients. Different requirements.
One experienced partner.

Every client program can come with its own service expectations, billing requirements and claims processes.

Compex combines nationwide operations, flexible workflows and technology to help TPAs manage record-related work consistently across clients without forcing every program into the same process.

Claims professionals spend less time managing provider outreach, follow-up and retrieval. TPA leaders gain a more scalable approach that can accommodate client-specific requirements while creating consistency where it makes sense.

TPA claims team reviewing records together
From request to insight

One connected medical record workflow.

Compex supports the medical record throughout the claim, from retrieving information and identifying additional sources to making complex records easier to understand.

Get the records

Record Retrieval

Retrieve medical and other claim-related records nationwide through an experienced, technology-enabled workflow.

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Medical Canvassing

Identify additional providers and treatment history that may add important context to a claim.

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Social Media Canvassing

Add potentially relevant publicly available digital information to the other evidence being evaluated.

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Understand the records
Asabell

Asabell™

Make complex medical records easier to review and understand so claims professionals can focus on the information that matters.

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Support the case

IME Interface

Simplify delivery of medical records and diagnostic images to independent medical examination providers.

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Court Reporting

Access nationwide court reporting and deposition support when matters move into litigation.

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Find the right solution for your programs

See how Compex supports claims teams across the full medical record workflow, from retrieval through review.

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Flexible by design

Your clients shouldn't have to fit our workflow.

TPAs need consistency, but not every client program operates the same way.

Compex can adapt to established service preferences, ordering workflows, billing arrangements, reporting requirements, delivery preferences and technology environments.

The goal isn't to force every client into the same process. It's to give your organization a manageable framework that can flex where it needs to, while maintaining greater consistency across the broader operation.

Help your team scale

More volume shouldn't mean more administrative burden.

As client programs and claim volumes grow, the work surrounding medical records can become an operational bottleneck.

Compex provides the nationwide capabilities, established processes, technology and experienced service support needed to manage significant record volume across multiple programs.

That means claims professionals can stay focused on managing claims while TPA leaders gain a more scalable approach to supporting new clients, changing volumes and evolving program requirements.

50+ Years

Records expertise

50 States

Nationwide capabilities

1 Partner

Across every client program

Technology that connects the work

Visibility across the record workflow.

Asabell Case Summary — organized medical information with evidence citations

Compex technology gives authorized teams a centralized way to request, track and receive records, with reporting that provides greater visibility into retrieval activity across programs.

Supported integrations can connect Compex workflows with existing claims and case management technology, while Asabell™ extends the workflow from obtaining medical records to making complex medical information easier to review.

01

Request and track in one place

Authorized teams order records and follow status without manual outreach.

02

Reporting across programs

See retrieval activity across clients, not one claim at a time.

03

Records that arrive understood

Asabell organizes medical information into reviewer-ready intelligence with source citations.

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The Compex difference

More than a retrieval vendor.

For more than 50 years, Compex has focused on the work surrounding medical records.

Today, that experience is supported by nationwide operations, flexible workflows, technology and medical records intelligence designed to help claims organizations work more efficiently.

50+ Years
Medical records expertise
50 States
Nationwide capabilities
Flexible workflows
Designed around program needs
One connected partner
From retrieval to understanding
Trust & security

Built for sensitive claims information.

TPAs are entrusted with sensitive information on behalf of their clients. Compex combines established security and compliance practices with technology designed for handling medical records and other sensitive claims information.

HIPAA compliant
SOC 2 Type II
Secure data handling
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FAQs

Questions, answered.

Can Compex support different workflows for different TPA clients?

Yes. Compex can support customized workflows, service preferences and reporting requirements based on the needs of the TPA and its client programs.

Can Compex support high-volume record retrieval?

Yes. Compex combines nationwide operations, technology and experienced teams to support significant record volume across claims and programs.

Does Compex offer reporting and integration capabilities?

Yes. Compex provides reporting and visibility into record retrieval activity and offers integration capabilities with supported claims and case management systems.

Can Compex accommodate client-specific billing requirements?

Compex supports flexible billing arrangements based on established program requirements.

Make medical records easier
across every program.

Give your claims teams a scalable medical record workflow that can adapt to the clients you serve.

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