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Workers’ Compensation

See the medical history
across the life of the claim.

Workers’ compensation claims can generate medical information over months or years — across providers, specialists, diagnostic imaging, therapy and independent medical evaluations.

Compex helps claims teams retrieve the records, identify additional treatment history and make complex medical information easier to understand, giving adjusters the information they need throughout the life of the claim.

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The medical record keeps growing

Keep the information moving as the claim evolves.

Workers’ compensation isn’t always a single record request.

New providers enter the picture. Treatment continues. Additional testing is ordered. Specialists become involved. Prior medical history may become relevant.

Compex helps claims teams manage the record workflow as the medical story develops — obtaining new documentation as treatment continues and making it easier to understand the history as the file grows.

From request to insight

One connected medical record workflow.

Compex supports the medical record across the workers’ compensation claim — from obtaining documentation to understanding the treatment history and supporting what happens next.

Record Retrieval

Retrieve medical records, billing records, diagnostic images and other documentation from providers nationwide.

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Medical Canvassing

Identify additional providers and treatment history that may provide context around prior or ongoing care.

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Social Media Canvassing

Add potentially relevant publicly available digital information to the other records and evidence being evaluated.

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Asabell™

Make complex and evolving medical files easier to review and understand, including Case Summary with evidence citations back to supporting medical records.

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IME Interface

Select and deliver the appropriate medical records and diagnostic images to an independent medical examination provider through a connected Compex workflow.

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Understand the treatment history

The current injury is only part of the medical picture.

Evaluating a workers’ compensation claim may require understanding treatment before and after the reported workplace injury.

That can include initial treatment, diagnostic testing, specialist evaluations, rehabilitation, prior injuries and treatment, pre-existing conditions, changes or gaps in care and ongoing treatment. Compex helps bring the documentation together so claims professionals can evaluate the medical history more efficiently.

Initial treatment
Diagnostic testing
Specialist evaluations
Rehabilitation & therapy
Prior injuries & treatment
Pre-existing conditions
Changes or gaps in care
Ongoing treatment
Less administration across the life of the claim

Keep adjusters focused on claims,
not record management.

Workers’ compensation matters can involve multiple providers and repeated record requests as treatment progresses.

Compex manages retrieval across those providers and over time, while giving claims teams visibility into request activity and secure access to completed information.

And because retrieval, canvassing, medical records intelligence and IME record delivery can work together through Compex, your team can manage more of the medical record lifecycle through one connected partner.

Part of your carrier workflow

Already working with Compex?

Compex supports insurance carriers across the country through established relationships, programs and service arrangements.

If Compex is already an approved or contracted partner for your organization, your workers’ compensation claims team may already have access to record retrieval and related services.

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FAQs

Questions, answered.

Can Compex retrieve updated records as treatment continues?

Yes. Compex can support additional record requests as treatment progresses and new documentation becomes available.

What if we need information about treatment before the workplace injury?

Medical Canvassing can help identify additional providers and prior treatment history that may warrant further review or record retrieval.

How can Asabell™ help with a workers’ compensation claim?

Asabell helps claims professionals make lengthy and evolving medical files easier to review and understand. Case Summary organizes medical information into an AI-assisted summary with evidence citations back to supporting medical records.

Can Compex send records to an IME provider?

Yes. Compex IME Interface allows teams to select records and diagnostic images and have them delivered to the designated independent medical examination provider.

Keep up with the medical record.

From the first request through ongoing treatment and independent medical review, Compex helps your claims team manage the medical information behind the workers’ compensation claim.

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