General Liability

Get the medical picture
behind the claim.

General liability claims can turn on the details buried across medical records — what happened, when treatment began, what came before and how the injury progressed.

Compex helps claims teams retrieve the records, identify additional medical history and make complex medical information easier to understand, so adjusters have a more complete picture when evaluating the claim.

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Medical records matter

The claim tells you what happened. The records help tell you what it means.

A slip and fall or other liability event may happen in seconds. The medical history surrounding it can span years, providers and thousands of pages.

Adjusters may need to understand the reported injury, treatment following the date of loss, prior treatment and pre-existing conditions, gaps or changes in care, diagnostic findings, medical expenses and the progression of symptoms. Compex helps bring that information together.

The reported injury

Pre-incident treatments

Treatment post incident

Pre-existing conditions

Gaps or changes in care

Diagnostic findings

Medical expenses

Progression of symptoms

From request to insight

Get the information you need to evaluate the claim.

Record Retrieval

Compex manages medical and other record retrieval across providers and jurisdictions, helping reduce the administrative work required to obtain the documentation behind the claim.

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Medical Canvassing

Identify additional providers and treatment history that may add important context to the medical picture — then move identified sources into record retrieval when appropriate.

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Social Media Canvassing

Add potentially relevant publicly available digital activity to the other records and evidence your team is evaluating.

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Asabell™

Make complex medical files easier to review and understand, including Case Summary with evidence citations back to supporting medical records.

Meet Asabell™ →

Built for general liability claims

Different incidents. The same need for reliable information.

Compex supports medical record workflows across a broad range of general liability matters, including:

Slips & Falls

Bring together treatment records and medical history surrounding premises-related injuries.

Contractor & Workplace-Site Incidents

Retrieve medical information associated with injuries involving contractors and third parties.

Hospitality & Business Premises

Support claims involving injuries at restaurants, hotels, retail locations and other businesses.

School, Daycare & Recreational Injuries

Obtain medical documentation associated with injuries in educational and recreational settings.

Product Liability

Retrieve the medical records needed to understand reported injuries and treatment associated with product-related claims.

Less chasing. More claims work.

Let Compex manage the record workflow.

General liability matters can involve multiple providers, jurisdictions and years of medical history.

Compex manages the work around obtaining those records while giving claims teams visibility into request activity and secure access to completed information.

And because retrieval, canvassing and medical records intelligence can work together through Compex, your team can move from finding the information to understanding it without managing multiple disconnected workflows.

Part of your carrier workflow

Already working with Compex?

Compex supports insurance carriers across the country through established relationships, programs and service arrangements.

If Compex is already an approved or contracted partner for your organization, your claims team may already have access to record retrieval and related services.

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FAQs

Questions, answered.

Can Compex retrieve records from multiple providers?

Yes. Compex can manage record retrieval across multiple providers and treatment sources through a centralized workflow.

What if we don't know all of the claimant's medical providers?

Medical Canvassing can help identify additional providers and treatment history that may warrant further investigation or record retrieval.

How can Asabell™ help with a general liability claim?

Asabell helps claims professionals make lengthy medical files easier to review and understand. Case Summary organizes medical information into an AI-assisted summary with evidence citations back to supporting medical records.

Can Compex support general liability claims nationwide?

Yes. Compex provides nationwide record retrieval capabilities and supports carrier claims across the United States.

Get the records. See the medical picture.

Give your claims team the information it needs to evaluate general liability claims with greater efficiency and clarity.