On the Record.
Practical insight on medical records, record retrieval and claims workflows, plus updates on the technology behind Compex.
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Why Two Adjusters Read the Same Medical Bills Differently
Two adjusters work the same billing records and arrive at different exposure figures. Neither one misread the file. They read different numbers, or they read the same numbers carrying different assumptions about what …
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When a Large Medical Record Set Still Is Not Complete
The records come back at 300 pages. Is that everything? You can't tell from the stack. "Any and all medical records" means whatever the custodian on the other end decides it means, and facilities differ on what counts …
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Built from Your Feedback: A Faster, Clearer Client Portal
Every claims and legal team runs on the same administrative work: getting records ordered, then keeping track of where each order is. Our clients have told us this slows them down, so we've been rebuilding the Compex …
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Why DIY Medical Record Retrieval Is Bleeding Your Firms Budget
"We're saving money by handling record retrieval ourselves." It's one of the most common assumptions in the legal industry. On paper, it makes perfect sense. You already employ talented paralegals and legal assistants. …
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Hunting for the Narrative: How to Spot Conflicting Provider Notes
Medical records rarely tell a single, linear story. A claimant may have been treated by emergency physicians, primary care providers, orthopedic specialists, chiropractors, pain management physicians, physical …
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Missing the Missing Records: The Risks of Incomplete Discovery
"We have all the medical records" is one of the most dangerous phrases in litigation. Not because anyone is trying to hide anything, but because it's often not true. Medical records rarely live in one neat, organized …
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Why an Asabell™ Summary Beats a Narrative and Chronology-Only Summary
Medical records have a unique talent for turning simple questions into weekend projects. Did the injury occur before or after the accident? When did symptoms first appear? Was there a pre-existing condition? Did …
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The Human-AI Balancing Act in Medical Record Summarization
The stakes have changed in how law firms and carriers are rethinking medical record review in the age of AI. Picture this. A claims examiner sits across from a stack of 4,000 pages of medical records. A plaintiff …
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Five Critical Medical Record Red Flags That AI Can Help You Find
It was supposed to be a straightforward case. The plaintiff had a compelling narrative, consistent treatment following the accident, and injuries that appeared directly tied to the incident in question. Months of …
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The Modern Canvassing Playbook: Using Technology to Find Information
Introduction: The Stakes Have Never Been Higher There was a time when “canvassing” meant knocking on doors, scribbling notes on a yellow legal pad, and hoping someone’s Ring camera happened to catch the incident in …
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How AI Medical Record Summaries Are Changing Personal Injury Cases
If you’ve ever opened a medical records file and immediately questioned your life choices, you’re not alone. For attorneys, adjusters, and legal support teams, reviewing medical records is one of the most time-consuming …
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The Hidden Cost of Medical Record Delays
Slow retrieval can quietly drag out settlements and chip away at case value. In fact, there’s a phrase we hear far too often from plaintiff attorneys, which is “we’re just waiting on the records.” It sounds harmless …
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From Chaos to Confidence: Choose a Court Reporting Partner Who Delivers
Let’s be honest, choosing a court reporting partner doesn’t exactly spark joy. It’s not flashy. It’s not exciting. And yet…it can quietly make or break your case. Because when transcripts are late, inaccurate, or buried …
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Q&A: How Compex Legal Uses AI to Break Through Custodian Bottlenecks
Not all good conversations happen in conference rooms. We recently had a candid Q&A with Replicant, one of our partners, on using AI to improve the custodian experience, and let’s just say, there were a few insights …
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Cybersecurity in the Legal Field
The Stakes Are High (Like, Really High). The legal industry runs on trust. Clients hand over their most sensitive information, such as financials, medical records, and trade secrets, assuming it’s locked down tighter …
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