In the world of claims, every delay has a downstream impact—longer cycle times, increased costs, and more pressure on already overloaded teams. One of the biggest contributors to record retrieval delays today? Staffing shortages at medical provider offices.
The Trending Issue: Turnover Is Slowing Down Records
Across the country, healthcare providers are dealing with a wave of challenges, specifically rising labor costs and a shortage of trained administrative staff. While clinical care continues, many front offices are understaffed, and that’s leading to:
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Slower response times to records requests
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More frequent follow-ups are required just to get status updates
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Errors in fulfillment, including incomplete or misrouted records
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Unpredictable turnaround times depending on the day, staff, or location
For claims professionals tasked with making timely, informed decisions, these delays can derail schedules and frustrate clients.
How Compex Helps Claims Teams Stay Ahead
At Compex, we’ve built our record retrieval infrastructure to absorb these kinds of disruptions, so our clients don’t have to.
1. Proactive Follow-Up and Escalation
Our team doesn’t just submit requests and wait. We proactively follow up, escalate with provider offices when needed, and know how to navigate administrative bottlenecks.
2. Established Relationships with Providers
With decades of experience and a national footprint, we’ve developed trusted relationships with medical facilities. That often means faster access, more cooperation, and fewer delays.
3. Automated Reminders and Updates
We keep you in the loop with real-time portal notifications so your team always knows where things stand, without having to chase down providers.
4. Flexible Workflows and Backup Plans
When provider offices are unresponsive or closed, we implement alternative retrieval paths or suggest medical canvasses to ensure the file keeps moving forward.
5. Your Time, Protected
By outsourcing the administrative hassle to Compex, your adjusters can stay focused on high-value tasks, not stuck in follow-up limbo.
Why It Matters
Delays are no longer just about slow systems—they’re often tied to staffing realities beyond your control. But with the right partner, you can minimize the impact, maintain momentum, and meet your timelines with confidence.
Stay Efficient in an Inefficient Environment
The landscape may be shifting, but your claims process doesn’t have to suffer. Let Compex help you stay responsive, even when providers can’t.
Request a demo to see how we’re helping claims professionals overcome today’s toughest record retrieval challenges.
Learn more about how Compex Legal Services can assist you with leveraging technology for all your record retrieval, medical canvassing, social media canvassing, and court reporting needs.
