Privacy Notice

Effective Date: February 1, 2026

Introduction

Compex Legal Services, Inc.("Compex," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, use our services, or otherwise interact with our company. This Privacy Notice describes how we collect, use, disclose, and protect personal information, and explains the rights available to you regarding your personal information.

This Privacy Notice applies to personal information we collect through our website at compexlegal.com, our client portal, and through our business operations. It does not apply to information we process on behalf of our clients in our capacity as a service provider, which is governed by our agreements with those clients. This Notice also does not apply to protected health information (PHI) or medical records we process under HIPAA Business Associate Agreements with our clients.

Who We Are

Compex Legal Services is a litigation support company providing medical record retrieval, court reporting, medical canvassing, and related services to law firms, insurance carriers, third-party administrators, and other business clients throughout the United States. We have been in operation for more than five decades and are headquartered in Torrance, California.

Information We Collect

We collect personal information in several ways, depending on how you interact with us.

Information You Provide to Us

When you request a demonstration of our services, create an account on our client portal, contact us with inquiries, subscribe to our newsletter, or otherwise communicate with us, you may provide us with information such as your name, email address, telephone number, company name, job title, and the content of your communications. If you are a client or vendor, we may also collect business contact information and information necessary to manage our relationship with you or your organization.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our site. This includes your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and other standard web log information. We collect this information through cookies, web beacons, and similar technologies.

We use a customer relationship management and marketing platform that collects information about your interactions with our website and email communications to help us understand how visitors use our site and to improve our services and communications.

As part of our marketing and analytics platforms, we may use session recording tools to analyze how visitors interact with our website. These tools capture navigation patterns such as mouse movements, clicks, and scrolling to help us improve site usability. Sensitive inputs, including form field entries, file uploads, and payment information, are masked or excluded from these recordings. These website analytics tools are separate from the recording services we provide to clients (such as court reporting), which are governed by our client agreements.

Information from Other Sources

We may receive information about you from other sources, such as publicly available databases, joint marketing partners, and social media platforms. This information may include your name, company, job title, and professional contact information.

Categories of Personal Information

The following table summarizes the categories of personal information we have collected in the preceding twelve months.

We do not collect sensitive personal information, such as Social Security numbers, financial account information, precise geolocation, or information concerning health, sex life, or sexual orientation, through our website or general business operations.

How We Use Your Information

We use the personal information we collect for the following business purposes: to provide, maintain, and improve our services; to process and fulfill requests for demonstrations, information, or services; to communicate with you about our services, including responding to inquiries and sending service-related announcements; to send marketing communications, where permitted by law and subject to your preferences; to analyze website usage and improve the functionality and user experience of our website; to detect, prevent, and address technical issues, fraud, and security concerns; to comply with legal obligations and enforce our terms of service; and to fulfill any other purpose disclosed to you at the time of collection.

How We Share Your Information

We share personal information with third parties only in the following circumstances.

Service Providers

We engage service providers who perform services on our behalf, such as website hosting, customer relationship management, email delivery, and analytics. These service providers are contractually obligated to use personal information only for the purposes of providing services to us and are prohibited from using it for their own purposes.

Legal Requirements and Protection of Rights

We may disclose personal information when we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request; to enforce our agreements and policies; to protect the security or integrity of our services; or to protect the rights, property, or safety of Compex, our clients, or others.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, personal information may be transferred to the successor entity as part of that transaction.

With Your Consent

We may share personal information with third parties when you have provided your consent to do so.

Sale and Sharing of Personal Information

Compex does not sell personal information. We do not exchange personal information for monetary consideration.

Compex does not share personal information for cross-context behavioral advertising. We do not disclose personal information to third parties for the purpose of targeted advertising across different websites or services.

Because we do not engage in these practices, we do not offer an opt-out mechanism for the sale or sharing of personal information. If you have questions or concerns about our data practices, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files placed on your device that help us recognize your browser and remember certain information.

We use strictly necessary cookies that are essential for the operation of our website, as well as functional cookies that enable enhanced functionality and personalization. We also use analytics cookies to understand how visitors interact with our website, which helps us improve our content and user experience.

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, if you choose to decline cookies, some features of our website may not function properly.

Our website recognizes Global Privacy Control (GPC) signals. When we detect a GPC signal from your browser, we treat it as a request to limit data collection to what is strictly necessary for our website to function. Our website does not currently respond to "Do Not Track" browser signals, as there is no universal standard for how these signals should be interpreted. We recommend using Global Privacy Control if you wish to signal your privacy preferences.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

For website visitors who do not become clients, we generally retain personal information for up to two years from your last interaction with us, unless a longer retention period is required by law. For clients and vendors, we retain personal information for the duration of our business relationship and for a period thereafter as required by applicable record retention requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws. Compex extends the following rights to all individuals who contact us, regardless of location.

Right to Know

You have the right to request that we disclose the categories of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purposes for collection, the categories of third parties with whom we share personal information, and the specific pieces of personal information we have collected about you.

Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to complete a transaction, detect security incidents, comply with legal obligations, or for certain other purposes permitted by law.

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing.

Right to Portability

You have the right to request a copy of your personal information in a portable and readily usable format that allows you to transmit the information to another entity.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices or rates, provide you with a different level or quality of goods or services, or suggest that you may receive a different price or level of quality, because you exercised your privacy rights.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by email at privacy@compexlegal.com or by mail at Compex Legal Services, Inc., Attn: Privacy Officer, 325 Maple Avenue, Torrance, CA 90503.

When you submit a request, we will take steps to verify your identity before processing your request. We will ask you to provide information that matches the information we have on file about you. In some cases, we may request additional information to verify your identity or to process your request.

You may designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require the agent to provide written authorization from you, and we may require you to verify your identity directly with us.

We will respond to your request within 45 days of receipt. If we need additional time, we will notify you of the extension and the reason for it. You may submit up to two requests free of charge in any 12-month period.

State Privacy Law Disclosures

This section provides additional disclosures for residents of states with comprehensive privacy laws, including California, Virginia, Colorado, Connecticut, and other jurisdictions with similar requirements.

In the preceding 12 months, we have collected the categories of personal information described in the "Categories of Personal Information" section above. We collect this information from the sources described in the "Information We Collect" section and use it for the purposes described in the "How We Use Your Information" section.

We disclose personal information to service providers for business purposes as described in the "How We Share Your Information" section. We do not sell personal information and have not sold personal information in the preceding 12 months. We do not share personal information for cross-context behavioral advertising or targeted advertising and have not done so in the preceding 12 months.

We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age.

If you are a resident of a state with a comprehensive privacy law and believe we have not adequately addressed your rights, you may have the right to appeal our decision or lodge a complaint with your state's attorney general or relevant regulatory authority.

If we deny your privacy request in whole or in part, you may appeal that decision by emailing privacy@compexlegal.com within 30 days. We will respond to your appeal within 45 days.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption of data in transit and at rest, access controls, employee training, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Compex is headquartered in the United States, and the personal information we collect is processed and stored in the United States. If you are accessing our website or services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our website or providing your information to us, you acknowledge this transfer.

Where we transfer personal information outside the United States, we use appropriate safeguards such as Standard Contractual Clauses(SCCs) or data processing agreements to protect your information.

Children's Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by posting the updated notice on our website with a new effective date. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Notice or our privacy practices, please contact us at:

Compex Legal Services, Inc.

Attn: Privacy Officer

325Maple Avenue

Torrance, CA 90503

Email: privacy@compexlegal.com

Telephone: (800) 326-6739