Compex is a business partner — beyond just a transactional vendor — helping you drive efficiency and effectiveness while implementing and scaling corporate initiatives successfully.
Below is a list of some common questions we get when it comes to Compex, the services we offer, and the technology that makes us the nation’s leading record retrieval expert.
What type of records can Compex obtain?
Compex makes it easy to get the records you need. We can retrieve just about any record — from medical records, X-rays, and diagnostic images to workers’ comp, insurance, accident, employment, billing, banking, and even school records.
How long does it take to get records?
On average, getting medical records through an authorization takes about 15–20 days. If the records are requested with a subpoena, the process usually takes around 30 days.
What solutions does Compex provide besides records retrieval?
Compex offers much more than just record retrieval. Our solutions include Asabell™, an AI-powered medical record summary solution, and an IME interface to streamline evaluations. We also provide court reporting, medical canvassing, and social media canvassing—giving you a full suite of solutions to support your cases from start to finish.
What makes Compex unique?
Compex stands out as one of the most innovative record retrieval companies because we go beyond just getting records—we build partnerships. Our industry-leading technology, client-first approach, and full transparency make it easy to trust that every request is handled with care. We’re committed to helping your team grow by being a true partner, not just a transactional vendor.
Can Compex secure records in all 50 states?
Yes! Compex provides record retrieval services in all 50 states. Our team has extensive experience with state and local regulations, so no matter where your case is, we know how to get the records you need—quickly, securely, and in full compliance.
How does Compex safeguard PHI?
Compex takes data security seriously. All information we handle is fully protected and HIPAA-compliant, with encryption, advanced network and application security, proactive penetration testing, and other defensive measures. On top of that, our systems use award-winning, next-generation technology and are SOC2 certified, giving you peace of mind that your data is safe every step of the way.
What is the difference between a regular order and a rush order?
Rush orders at Compex get top-priority treatment. Our team quickly prepares and organizes all the necessary legal documents—often within 24 hours—so they’re ready to serve as fast as possible. In our system, rush orders are flagged for special handling, including extra follow-up with records custodians, helping your case stay on track and move forward without delays.
Where do you have offices?
Compex serves clients across the entire United States, but we also keep a strong local presence with offices in key regions. That includes seven locations in California, two in Texas, and one office each in Nevada, Illinois, Pennsylvania, Arizona, Florida, and Washington—so we’re always close by and ready to support your needs.
Can Compex direct bill?
Absolutely! Compex can direct bill carriers that allow it, sending invoices at the carrier’s rates straight to them for payment. If the carrier requires it, we can also redirect the invoice to the ordering firm at the same rates, making the billing process smooth and hassle-free.
What does Compex do?
Compex helps you solve claims faster by harnessing the power of technology. As a leader in record retrieval, medical record summarization, canvassing, and court reporting, we make it easier for clients to get the records they need—and quickly uncover the insights inside them. With our industry-leading technology, you can handle cases more efficiently and cost-effectively than ever before.
Is training and support provided?
Absolutely! Compex offers a comprehensive customer success and training program to make sure you get the most out of our services. From hands-on onboarding and live training sessions to ongoing support from a dedicated account manager, we’re here to help your team use Compex efficiently and confidently.
Does Compex integrate with SmartAdvocate?
Yes! Compex integrates seamlessly with SmartAdvocate, so you can order, track, and receive records all without leaving the platform. No switching between systems—everything you need is right at your fingertips.
Can Compex get records from any medical provider?
Compex can retrieve medical records from any provider in the United States—there are no limitations. No matter the provider, we make it easy to get the records you need, quickly and reliably.
