Customer Story

Top-5 Insurer Realizes Improved Turnaround Times & Reliability of Record Retrieval

Compex worked with a well-known insurance carrier that was dissatisfied with the lack of information they were receiving from another vendor. Our efforts resulted in substantial improvements to the speed and reliability of record retrieval that could not be delivered by the other vendor.

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Are you getting your records promptly and reliably?

A top 5 national insurance carrier was unhappy to receive a “Certificate of No Records” (CNR) or “No Records Statement” for records they opened for two claims. This client had been working on these claims for six months indicating that their current vendor did not have strong processes in place to ensure diligent retrieval of these records.

Our team was quick to leverage our existing tools, customized to our client's needs, to help exceed our client’s expectations. By deploying our advanced record retrieval and management solutions across claims and legal we were able to achieve the following results:

  • 100% Carrier Satisfaction Rate
  • 80% Response Time Improvement